FAQs

Commonly Asked


Changed your mind on a frame color or size?

Please reach out within 12 hours of your order being placed and we will accommodate the change. After 12 hours, it is at our discretion on whether or not the change is possible.

Please note, in rare cases, changes to orders may result in shipping delays.


Yes of course!

We appreciate modern, simple design just as much as you do. If you prefer to have the portrait designed without your pet's name, please write "NO NAME" in the name box.


In an effort to get your order to you as efficiently as possible, we do not offer artwork previews.

However, if your photo doesn’t meet our quality standards. We want you to love your Ollie + Stace portrait!


We can draw up most any pets out there as long as they follow our image guidelines we should be able to get something wonderful produced for you!
🐶🐱🦜🐰🐹

Send us an email if you're unsure at info@ollieandstace.com and we would be happy to provide further assistance.


We are here to work with you if you have any questions and would like to add an extra pet or two, send our sales team an email info@ollieandstace.com and we will try our best to accommodate.

Shipping


USA: We estimate orders to arrive within 2-3 weeks from the date of artwork approval. 

Canada, Australia, NZ, UK & Rest of World: We estimate orders to arrive within 2-4 weeks from the date of artwork approval.

*During Holiday periods, shipping will be an extra 7-10 business days on top.

Please note: Unfortunately we are experiencing extended shipping times due to the circumstances of the virus. Please bare with us as we are all in this together! 


FREE domestic shipping for every order placed in Canada.

$12.99 Everywhere else.

 


You should receive your shipping confirmation email and tracking number within 5-7 business days after placing your order.

During holidays and sales, it may take as long as 7-10 business days to receive your shipping confirmation.

Social Programs

If you're a: Creator, Influencer, Brand Advocate, Devoted Pet Mom/Dad we'd love to hear from you regarding our Ambassador Program


Make some cash while promoting Ollie + Stace primarily through your social platforms. If you would like to work with us kindly shoot us an email to info@ollieandstace.com and our team will get back to you within 24 hours.


If you're a: Media Publication, Application, Shopping Platform, or Retail Partner we'd love to hear from you regarding our Affiliate Program

Make some cash while promoting Ollie + Stace primarily online publications, email newsletters, content marketing and display advertising. If you would like to work with us kindly shoot us an email to If you would like to work with us kindly shoot us an email to info@ollieandstace.com and our team will get back to you within 24 hours.

Still have questions?

Reach out to our customer service team: info@ollieandstace.com